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UAgent
Elevate Engagement with AI Virtual Assistance
Deliver instant, personalized support across every channel with UAgent. Automate replies, guide interactions, and learn from customer data to boost satisfaction, loyalty, and efficiency.
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Trusted by marketing teams at 100+ brands worldwide
Deliver Instant, Personalized Support with AI-Powered UAgent
Transform customer engagement across every channel with smart automation and data-driven personalization, boosting satisfaction, loyalty, and efficiency.
Power Multichannel Customer Touchpoints
Engage customers instantly across key digital channels with one smart assistant.
- Deploy on Zalo OA, website chat, and mobile app simultaneously
- Maintain conversation history across platforms for seamless experience
- Integrate easily with your existing CRM and engagement tools
- Support both inbound (user-initiated) and outbound (auto-triggered) flows
Automate Smart Replies & Customer Support
Deliver 24/7 assistance with fast, intelligent responses tailored to customer needs.
- Handle FAQs, product introductions, and real-time promotions
- Guide users through purchases, bookings, or support requests
- Trigger offers and loyalty actions based on interaction context
- Escalate to human agents only when necessary
Learn from Customer Data to Personalize
Respond smarter by leveraging behavioral insights and unified customer profiles.
- Use CDP data to understand customer preferences and journey stage
- Tailor replies using purchase history, interests, and segment tags
- Continuously improve answers via conversation feedback and retraining
- Enable AI to recommend next-best actions or offers
Reduce Workload, Elevate Customer Experience
Let AI handle repetitive tasks while your team focuses on high-impact support.
- Cut down call center traffic with automated first-line responses
- Resolve common issues instantly without agent intervention
- Shorten response time and boost CSAT with 24/7 availability
- Scale support capacity without scaling headcount
What Makes Utop Different?
Multichannel AI Engagement
Connect with customers on Zalo OA, web chat, and mobile apps, maintaining seamless conversation history across platforms.
Smart Automated Support
Handle FAQs, product inquiries, and promotions instantly, escalating to human agents only when needed.
Data-Driven Personalization
Leverage customer profiles and behavior to deliver tailored replies, offers, and recommendations in real time.
Inspiring your next move with stories and resources
Revolutionize Customer
Experience with AI Excellence
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