Utop CX - AI-Powered Customer Experience Platform

Manufacturing

Know Your End Consumers, Wherever They Are

FPT CX Suite streamlines manufacturing by unifying customer, product, and asset data. Use AI agents to optimize processes, enhance efficiency, and drive revenue across the value chain

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Trusted by marketing teams at 100+ brands worldwide

Companies drive remarkable results with FPT CX Suite for Manufacturing, built on the AI-powered AI CRM

25% decrease in service case time

FPT CX Suite helps manufacturers reduce manual work in service resolutions.

65% warranty request automation

FPT CX Suite enables auto-handling of warranty cases across distributed channels.

32% ROI achieved

FPT CX Suite boosts ROI by automating sales, service, and dealer engagement.

Build the perfect manufacturing solution with FPT CX Suite.

Connect customer data across channels

Unify dealer, distributor, and after-sales data from ERP, CRM, and offline channels into one intelligent platform. Enable accurate segmentation and smarter sales and service decisions across the supply chain.

Trigger real-time partner communications

Automate proactive communication across Zalo, SMS, and App to notify about order status, maintenance reminders, or delayed shipments—ensuring timely and personalized engagement with every partner.

Reward dealers and partners with ease

Launch multi-tier loyalty programs for dealers and service partners with real-time point earning, gift redemption, and personalized incentives—driving stronger retention and long-term engagement.

Streamline orders and post-sale journeys

Build a tailored eCommerce portal for parts and services with integrated loyalty and order flows. Enable post-sale claims and campaigns via AI-powered bill scanning and product registration.

AI-powered AI CRM

Introducing AI-powered AI CRM for Manufacturing.

Streamline B2B operations with a connected CRM platform designed for manufacturers—integrating sales, service, warranty, and dealer engagement in one AI-powered suite.

Unify customer, order, and inventory data across systems.
Automate warranty, complaints, and after-sales service.
Boost agent productivity with AI-assisted task flows.

Curious how AI drives results in Manufacturing?

See real use cases of AI automating service tasks, agent workflows, and post-sale engagement—tailored for manufacturers like yours.

Maximize ROI with a Connected CRM Ecosystem.

From core CRM on Salesforce to field service orchestration with FPT CX Suite, the connected ecosystem helps you manage customer data, devices, agents, and job workflows with greater control and cost efficiency.

“By collecting high-quality data, Utop enables us to tailor value propositions to each shopper and lower our marketing operational expenses with adaptable promotions, automation and pre-made templates.”

Nguyen Bao Tri

Country Head of IT - Unilever Vietnam

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