Utop CX - AI-Powered Customer Experience Platform

UEngage

Right Message. Right Time. Every Channel

Deliver personalized messages and promotions at the perfect moment—without the manual work. The UEngage does it all, intelligently.

...

Trusted By Marketing Teams From 100+ Digital-First Brands

Your Loyalty Powerhouse For Every Customer Touchpoint

Create personalized, automated campaigns for any channel—Zalo, email, SMS, app push, and more—all powered by a unified customer engagement platform. Seamlessly activate insights to deliver the right message, at the right time, on the right channel.

Power every channel with one unified engagement platform

Give you a centralized view of customer data and interactions, enabling your team to launch seamless, personalized experiences across Zalo, SMS, email, push, and more.

Eliminate fragmented tools and patchwork systems with one seamless platform
Lower your total cost with simplified support and a consistent user interface
Gain complete visibility with centralized analytics across every touchpoint

Segment customer data with AI intelligence

Leverage AI to segment customers by geography, behavior, and demographics—so you can deliver more relevant offers, targeted care, and better conversion across your campaigns.

Group customers by region to assign store-level engagement
Analyze behavior and purchase history to suggest the right products
Trigger campaigns based on customer demographics and activity
Use lookalike modeling to expand your reach and acquisition potential

Personalized messaging for every channel with automation flow

Enables smart, event-driven communication across every touchpoint—so you can stay one step ahead in delivering value at the right moment.

Instantly respond to customer actions with smart confirmations and real-time notifications
Notify users about key profile updates like loyalty tier upgrades or reward status
Trigger messages for events like birthdays, renewals, and limited-time offers
Proactively alert customers nearing their reward expirations or spending thresholds

Level up engagement with gamification

Lets you drive deeper engagement with fun, rewarding gamified experiences—boosting participation, loyalty, and brand love at every touchpoint.

Launch spin-to-win, lucky draw, or quiz campaigns with just a few clicks.
Reward users instantly based on actions like purchases, check-ins, or reviews.
Customize game mechanics, rewards, and visual themes to fit your brand.
Engage all ages with mobile-friendly, easy-to-play games that keep them coming back.